Due to the COVID crisis, the large majority of workers were in home office. For the motan group’s service employees this was never an option – despite the difficult working conditions they were constantly on the move to keep systems running.
A service technician’s working day is always changing and varied. Normally, no two days are the same, as every day brings new projects and different customers. However, during this pandemic this has resulted in great challenges. Social distancing and hygiene provisions have completely changed the working day, and our employees in the field felt this particularly.
The tightened measures in some companies have made entry and access much more difficult and can require a veritable mountain of paperwork. Because service technicians can be on the road for days at a time, hotel rooms are a must but were almost impossible to come by at the beginning of the pandemic. If a room could be found, the restaurants was usually closed, making it very difficult to find a hot meal at the end of a long working day.
Despite all these difficulties, customer problems were solved reliably, and systems were brought up-and-running again. The entire motan group as well as management would like to express their huge gratitude and say thank you to our dedicated service technicians for their commitment. “Our service employees are a vital link between company and customer and play an important role in sustaining the motan group even in these difficult times”, says Sandra Füllsack, CEO of the motan group.